Answers To Common Questions
Reservations/Payment
How do I reserve your services?
Use the Make a Payment button in the Client Portal or call us at 651-644-4111. We accept Visa, Mastercard, Discover and American Express.
How much is the deposit?
We require a $295 deposit. This comes off the total price of the event.
Is the deposit an additional charge?
No! It is your first payment towards your balance.
Are taxes included in my quote?
We do not charge a tax on your reservation. The quote you receive is the price you will pay for the reception.
Will I receive a contract?
Yes. We email a digital contract for you to review and digitally sign. A copy of your signed contract can always be found in the Client Portal.
Is gratuity included in my price?
Gratuity is not automatically included. Most couples do choose to include a gratuity for their DJ.
What is average gratuity?
The standard in the service industry is 15%-20% of your non-discounted rate.
How can I pay my balance?
You can pay through the client portal by using the Make a Payment button or call our office and make a payment over the phone.
When is the final payment due?
Final balance is due two weeks before your event. You do not need a PayPal account to use our payment portal located in the Client Portal.
When do you need my contract returned?
Within 5 days of receiving the digital contract email. We cannot perform without a signed agreement.
Equipment
What kind of sound equipment will the DJ have?
Our DJs use JBL speakers, an American Audio mixer, Numark NDX’s and a Shure corded microphone.
What is NOT provided by the DJ?
Table & electricity. If you have added our ceremony service, you will need to provide a second table at the ceremony site & access to electricity within 15 feet of the table. Please confirm with your venue about these necessities.
Is there any lighting included with my reservation?
We include full dancefloor lighting, specifically a mirror ball and 8 additional lights. Everything is sound reactive and controlled by the DJ.
Achieving quality audio is difficult at my venue, do you have experience with this?
Yes. There are adjustments that can be made to get the best sound quality.
Is your music digital?
Yes, we use all digital music. Due to licensing laws, we cannot use any streaming services. We only use purchased music from iTunes Store and Amazon Music Store.
Can you provide music in multiple locations based on my event needs?
Yes. Additional equipment may be required. Mention this upon reservation and we can make the necessary price adjustments.
How much space does the DJ need for their equipment?
Ideally the DJ would have a 12 ft by 6ft area to setup.
My reception is outdoors, what special considerations need to be made?
Our equipment will need to be under the cover of a tent or outbuilding and we require access to power within 15 feet of our DJ setup. Our system can run off one dedicated 15-amp or 20-amp 120-volt circuit, or a 2000+ watt generator.
I plan to have a large attendance for my event. Will your equipment be adequate?
Our main system is good for up to 500 guests. We can accommodate larger groups by providing additional equipment.
How much power does your DJ equipment require?
We require access to power within 15 feet of our DJ setup. Our system can run off one dedicated 15-amp or 20-amp 120-volt circuit, or a 2000+ watt generator.
Planning
What is provided for dinner music?
We have several great compilations of light social music that we will provide. We ask that you tell us what style of music you like.
How do I communicate my event details and requests to the DJ?
We provide you with access to our online Client Portal where you fill out your event details. Then it is sent to our music department and ultimately the DJ.
When do I need to complete my planning forms?
Your planning forms should be completed no later than 4 weeks prior to your event.
What is the Dance Music Requests section?
This is for making specific music requests for the dance portion of your event. There are categories: must play, play if possible, and do not play.
What if I want a song that is not on your provided music list?
We will happily purchase music for your event at no additional charge to you. Our only limitations are that we have to acquire music legally and we cannot provide music from YouTube or streaming services.
What if I am having trouble picking my special event songs?
We have a full-time music director who is available to help with song selection. Just give us a call.
Can I have custom dinner music?
You can select from a variety of popular styles that we can provide. If you would like specific songs during this time we would ask that you provide it, this could be on USB, CD or using an mp3 player/device.
How many songs can be played during a four hour dance?
We can play between 50 and 60 songs.
How many requests should I make?
You can make as few or many as you would like. Try to keep the list to 40 songs or fewer to ensure that all your requests are able to be played.
Do I have to request music for the entire event?
No. We can take care of all the music if you don’t have any specific requests.
We would like to do a mash-up for one of our dances. Will you put that together for us?
We cannot create mash-ups because of licensing restrictions. If you make your own mash-up and provide it to us we can play it. Our DJ’s can live mix a few songs together, the night of the event, give us a call in advance of the event to make sure your idea is within our capability.
Is it ok if I do not want certain music or events?
Of course, just let us know what you’d like to exclude by putting it in "the do not play" list
DJ
Will the DJ take guest requests the day of the reception?
Yes. Let us know, if you do not want us to take requests.
When will my DJ contact me?
Your DJ will reach out to you the week of your reception by Wednesday at the latest to run through the plans for your event.
How are DJs selected for events?
Your DJ will be matched up with you based on the details that you provide us as a part of your music and event planner. Feel free to provide us with more information about your specific group and your desires for your ideal DJ so we can come up with the best match.
I saw one of your DJs and loved their style and energy, can I request them for my event?
Yes. We do our best to accommodate all DJ requests, but ultimately we cannot guarantee anyone’s availability.
What if the DJ I request is not available?
We will match you up with a DJ that has a similar style and energy. We will also consider your needs based on your planners to get the best fit.
What will my DJ wear to my event?
Our DJs will be dressed to impress. We require that they wear formal attire such as suits and ties.
What do we need to provide for the DJ at the event?
Table & electricity. If you have added our ceremony service, you will need to provide a second table at the ceremony site & access to electricity within 15 feet of the table. If the dinner and/or dance is outside, coverage is needed to protect our gear from the elements. Please confirm with your venue about these necessities.
Are we required to feed the DJ?
You are not contractually obligated to feed your DJ though most couples recognize that the DJ will be working very hard for them the day of and choose to include them in their head count. If you do not plan to feed your DJ let them know so other arrangements can be made.
Do I need to provide a hotel for my DJ?
No, For DJs that are traveling a long distance we include a mileage fee that covers all essential costs.
Will my DJ make announcements and introduce my important events?
Yes. We will announce all events and make announcements on behalf of the venue, and any other vendors, as needed.
Does the DJ take breaks?
Our DJs will not take a formal break but will find appropriate times throughout the evening to refill their water or use the restroom. There is always a continuous flow of music.
What if my DJ gets sick?
In the event of an emergency we have backup DJs to fill in.
Premium Services
How much space do you need for the photo booth?
Ideally, a 6ft by 6ft area would be perfect.
What is included in your projector service?
We include a projector, 81 inch screen, and DVD player. We will also play any audio through our system.
We have projector service as a part of our package, how do we submit our slideshow?
Send us your slideshow on a DVD burned for a standard DVD player or send us a GoogleDrive link with the proper access level i.e. 'anyone with the link can edit'. Please do this several weeks before your event so we can check the video and make sure that it will be ready for your event.
We have added uplighting to our package, what colors are available?
We can do any color other than brown or black. Most clients choose Silver or Purple.
I requested a monogram for my event how do I communicate my design to you?
Reach out at least 30 days before the event and speak to our graphic artist who will take notes on your ideas and email you a proof of your monogram.
Ceremony
What is included in your ceremony service package?
We will provide a half hour of seating music, your custom selected music for the actual ceremony as well as a corded microphone and stand for the officiant. Your DJ will be there to oversee the entire ceremony.
My ceremony is in a separate area than the rest of my event, is that ok?
We provide a second system so we can accommodate ceremonies in a variety of locations, including outdoors.
What kind of considerations need to be made for an outdoor ceremony?
You will need to provide a second table at the ceremony site & access to electricity within 15 feet of the table. Please confirm with your venue about these necessities. Your DJ will NOT set up nor perform your ceremony in inclement weather (rain, snow, sleet, etc...)
My ceremony is outdoors do I need to provide shelter for the DJ?
No coverage/shelter is needed for outdoor ceremonies, however, your DJ will NOT set up nor perform in inclement weather (rain, snow, sleet, etc...) You will need to provide a second table at the ceremony site & access to electricity within 15 feet of the table. Please confirm with your venue about these necessities.
We have a cordless microphone in our package will that be used for our ceremony as well?
We do not encourage use of cordless microphones for ceremony especially outdoors because there is a risk that they will pick up different signals such as radio or other white noise.
